40 PLUS things you can add to your Property Manager Listing Kit

Thursday, November 16, 2023

A PM listing kit is something you don’t see too often these days, and it can come in different forms.

Too many property managers and business development managers (BDMs) don’t use a visual display of their services or show examples of property management in action.

The ‘show and tell’ just becomes a ‘tell’ missing the stronger impact of an added visual presentation.

Whether you prefer an electronic iPad presentation or a hard-copy presentation folder, the display is up to you;

…however, showing an example of how you practice property management is essential.

In any case, here’s a comprehensive list of all the different things you can possibly have in your Listing Kit.

Just pick and choose what will work best for you!

Property Leasing

  • Our products are delivered immediately
  • Explain the benefit of your products
  • ​Change the icons in the settings

Tenant Selection

  • ​Front page of the application (expectations for the tenant)
  • ​Application form example
  • ​Application processing form- where you record your findings
  • ​Tenant default database promo flyer
  • ​Page example of listing on default database (with personal details of tenant deleted)

Tenant Induction/Sign Up

  • Tenancy Agreement/Schedule
  • ​Office Special Conditions
  • ​PCR/Ingoing Inspection example with photos
  • ​Key record photocopy example
  • ​Pet Lease Agreement
  • ​Repairs and Maintenance Policy
  • ​Emergency Repairs Policy
  • ​Rent Payment Policy
  • ​Consumer Affairs booklet
  • ​Office Guide to Renting (Tenant Info)
  • ​Security Deposit/Bond Lodgement Form
  • ​Tenant Handbook example

Routine Inspections

  • Routine Inspection letter to the tenant
  • Tenant Checklist/Guide to Inspection
  • ​​Inspection Report example with Photos
  • ​Tenant written feedback example

Lease Renewal

  • Example of comparative rental analysis to ensure renewal rent is maximised
  • ​Example of the renewal request form to owner/tenant

Rent Payment Control

  • Flow Chart of Late Rent Rent Process
  • ​Rent control letters example
  • ​​Statistics of your rent collection success- percentages and results


  • Clause from Residential Tenancies Act explaining owner obligations
  • ​Maintenance Request Form example
  • ​​Work Order to Vendors/Tradesperson example

Tenant Vacating

  • Letter to tenant confirming vacating
  • ​Final Inspection Guide/Checklist
  • ​​Example of Final/Move Out Inspection report (how it is done, showing typical comments)
  • ​Security Deposit/Bond Refund Form
  • ​Water calculation form

Other Support Forms, Examples, and Ideas

  • Customer Service Standards
  • Guarantee of Service
  • Landlord Insurance flier and photos of ‘trashed properties’
  • ​Negative ‘photos’ of results of properties managed by ‘Cheaper Agents’
  • ​Property Owner’s Handbook
  • ​Tenant Handbook
  • ​Vendor/Tradesperson’s Handbook/list of expectations
  • ​Schedule of Fees / Fee packages


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