Four Steps to Calm the Chaos in Your Rent Roll

Wednesday, December 06, 2023

Whenever I’m asked to consult in a rent roll where there’s chaos, inefficiencies, and problems, to untangle the mess in most cases the diagnosis is the following:

1- Get the right people FIRST –
‘Hire slow and fire fast’- put up with the problems of being one staff member down rather than compromise and hire someone too quickly! Always choose short-term pain for long-term gain, not the other way round!

2- Get the right structure –
 Make sure your right people are now doing the right things! Get #1 and #2 working and you’re 80% on the way to calming the chaos.

3- Get the right systems –
Have a written process with procedures and checklists to ensure the process happens right the first time, and as efficiently as possible!

4- Get the right accountability –
 Have KPIs, regular team meetings, and reporting so you can manage your business effectively. Remember – what doesn’t get measured, doesn’t happen!

All the best in gaining control in your rent roll!

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