



As a BDM back in Nowra NSW, I signed up 745 properties in 3 years ALL from this ONE strategy, proving its value by delivering a strong flow of rent roll leads you probably didn’t even know were there in your office right now!
Here’s how to implement this proven five-step process to grow your rent roll and secure a consistent flow of new leads and properties to manage. So, stop relying on the sales agents to hand deliver you the leads, and start to HUNT for the leads as early as possible.
The first step is to make sure your property management team receives enquiries from potential investors on properties that are being sold.
Sales agents typically upload property details, including their contact information, to online portals such as realestate.com.au, domain.com.au or trademe.co.nz (in New Zealand).
The key here is to get access to these enquiries by adding your email or the property manager’s email alongside the sales agent’s.
This ensures that all incoming enquiries—whether sales or property management—are directed to the right person for follow-up.
Before making this adjustment, you must speak with your boss and the sales team to ensure they’re on board with the strategy (they may not be if they don’t get the ‘full picture’ of what needs to be achieved).
Gaining their support will help break down any internal barriers and allow property management to engage with these leads early on.
Not every enquiry is from an investor, so how do you identify the right ones?
Some online portals allow enquirers to indicate whether they are property investors. However, not all do.
In those cases, it’s important to read the enquiry comments carefully for clues.
Look out for questions such as “What is the current rent?” or “What’s the return on investment (ROI)?”
Other examples are, “If this property were to be advertised today, what would the rent be?” or “What percentage return would I get?”
These are clear indicators that the person is an investor rather than someone looking to buy a home for personal use.
Read the comments carefully, as there may be other questions they could be asking that identify them as an investor.
By identifying the language investors use, you can quickly separate property investor enquiries from owner-occupier buyer enquiries.
Once you’ve identified a potential investor, it’s time to reach out. Pick up the phone and introduce yourself as someone from the property management department. Your goal here is to confirm that they are indeed an investor and to start building a relationship with them.
What you can say might go like this:
[Script] “Hi George, my name is Deniz from the IGT Realty Investor Support Services, which is part of the Property Management Department. I noticed that you put an enquiry on 52 ABC street last night and you asked about the rental returns. Returns on investments is my speciality, I can also help, REGARDLESS of the agency you purchase from, I can also give advice on which property will help you attract a better quality tenant, as well as possibly higher returns”.
By making this early contact, you position yourself as a helpful advisor and consultant rather than just another salesperson, and you begin establishing trust and rapport with the property management department.
During your initial conversation, explain how you can help the property investor. You’re not just offering property management services—you’re offering valuable help and insights into the rental market, that a typical sales agent doesn’t know, or isn’t even an expert in, as they are experts in selling property, not knowing the statistics and data of what tenants are looking for and rental yields.
Let them know that you can provide rental appraisals on any property they’re looking to buy, offer advice on how to increase rental returns, and even share insights into the types of properties tenants are currently seeking.
Importantly, make it clear that it doesn’t matter who they purchase the property from; your goal is to help them make the most of their investment.
For example, you could say:
[Script] “I can provide a rental appraisal for the property you’re interested in, and I’m happy to assist no matter which agency you’re working with.
If you’re looking at other properties, please send me the links, and I’ll get back to you with my insights on rental returns.”
From this point, it’s a great opportunity to educate the investor that not all areas are suitable for your office to manage, and in some cases, you won’t manage them. A sales agent's job is to sell the property, and they will sell anything suitable.
Your job is to assist investors in identifying properties that offer the best returns on their investments.
The final step is to add the investor to your database for future follow-up.
Let them know that by staying in touch, you can provide updates on the latest market trends, invite them to investor events, and share educational resources to help them maximise their investment.
A good approach might be:
[Script] “I’ll add you to my database to send over relevant information about other properties and update you with market insights. This will help you stay informed about what tenants are looking for and how to get the best return on your investment.”
By offering ongoing support, you create a long-term relationship with the investor, ensuring that they’ll come to you for property management services when they're ready to buy.
Remember that at this point, you are also following up to see if they have also viewed or found other properties.
You only met them at the initial enquiry; they’re still looking at properties potentially each weekend.
Capturing leads from website enquiries is a highly effective strategy for growing your property management business.
By implementing these five steps, you can engage with potential investors early, build trust, and secure a steady flow of new properties into your rent roll.
Power Tip: During this strategy, when the investors are sending you the list of properties they’re looking to purchase, show this to your sales team who is dealing with that purchaser. This is very informative for them to review. A great time for you to also send the purchaser information on your agency, too.
For coaching and accountability added to your rent roll lead generation journey, we invite you to explore our Lead Machine System at LeadMachineSystem.com.
Alternatively, if you’d like to book a direct chat with Deniz Yusuf, visit LeadMachineChat.com to schedule a Zoom appointment.
Take action today and watch your rent roll grow!

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