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Real Estate Groups, In-Office and Online Team Training

Thinking Group or Team Training?

Thinking Group or Team Training?

Whether it’s for your real estate group, in-office team training, or online team training, Inspired Growth Training has you covered.

Whether it’s for a conference, a seminar, or team training we have a detailed selection available
to you.

Want a half-day or full-day session delivered to your team or real estate training group?

Below you’ll find a selection of different topics, some of which can be turned into two and three-hour sessions as well.

Contact us to find out what we can deliver to your real estate group or in-office team.

(What attendees had to say about our USA event ‘Growth Masterclass’ in Phoenix, Arizona).

Want training delivered regularly to your team online?

Just let us know what your needs are, and take a look at the selection of topics we can deliver below.

The 54 different topical sessions listed below can be delivered live or online (interactive video platform) and each session has been purpose-written for approx. 1 hour in length, so you can pick and choose what you’d like to the time allowance you have and need.

Any topics can be grouped together for half-day and full day seminar session as well.

Contact us today to discuss your group and team training needs.

Property Management Growth Topics

Session #1- Winning the DEAL – What to do BEFORE and AFTER the Listing Presentation

Being prepared before and follow up after a listing presentation is just as important as the listing presentation itself if you want to beat your competitors and win the business. In this session:

  • Know what to do to be in pole position for the business even before you’ve knocked on the door.
  • See examples of a business winning SMS video to build maximum trust.
  • Learn effective follow-up procedures after the listing appointment
  • ​How to use a comparative market analysis to impress and win the business.

Session #2- Getting your Listing Kit ready to Win the Deal

The perception you create before and during a presentation is crucial to winning the business. In this session we show you what to send upfront that works, and then what to show during the presentation to win the client’s trust and walk away with the business.

  • Understand what type of Listing Kit works best in winning the deal.
  • How to create an interactive document to email to prospective clients to secure their management.
  • Learn 40 different things you can add to show examples of your PM work during the presentation.

Session #3- Learning the ‘Make More Mindset’!

Knowing not only how your mindset dictates how much you can actually earn, but also knowing how you can adjust and change it gives you control over your increased future earning ability.

In this session:

  • Understand why you cannot change your current fees with your current mindset and belief, and identify the restrictors that stop it from growing.
  • Learn a simple programming technique that’ll earn you thousands more, possibly even tens or hundreds of thousands of dollars more!
  • Learn the two-part formula that will adjust and change your mindset, and your fees.

Session #4- How to Use the Power of Video and Google Search to GROW

There’s no denying we are in the video age and knowing how to use video effectively will determine if you will stand out from the crowd and win the business.

In this session we unload:

  • How to create educational videos that will attract the right attention and new business.
  • How to use your videos to rank highly on Google and generate leads.
  • Using everyday stats to impress prospective clients over your competitors.

Session #5- How to Build Trust FAST to Get the Business

You can get quality fees with new business despite cheaper competitors when you focus on impressing them with service, value, trust and expertise instead of discounts. In this session, we show you how you can shine and earn more in your marketplace with new business.

  • Learn why ‘trust’ trumps low fees all the time, and why you must focus on this as your edge.
  • Understand ten keys that build trust fast!
  • Using everyday stats to impress prospective clients over your competitors.

Session #6- Scripts to Overcome the BIGGEST Fee Discount Requests

You can get quality fees with new business despite cheaper competitors when you focus on impressing them with service, value, trust and expertise instead of discounts. In this session, we show you how you can shine and earn more in your marketplace with new business.

  • Learn ten effective scripts, methods, and strategies to overcome fee discount requests.
  • Get your marketing material right so you are perceived as high quality.
  • ​40 plus different things you can add to your Listing Kit to really impress.

Session #7-Perform at Maximum GROWTH with Effective KPIs

Every level of business development must be measured, and in this session, you’ll learn all the key performance indicators (KPI’s) to use that track and confirm if you’re as effective as possible with new business opportunities. Leaks occur at every turn, and effective KPI’s keep these to an absolute minimum.

  • Learn over 20 different KPIs you can be measuring BDM performance right now.
  • How to set a performance benchmark for each KPI to recognise the right results.
  • How to track yearly KPI’s and implement accountability meetings.

Session #8- How to Grow Massive Facebook Likes and Reach Your Audience Using Facebook Ads

Darren has grown the largest PM Facebook audience in Australia and NZ and also the third largest PM Facebook Page globally with over 17,000 likes (as of April 2017). In 2017 alone Darren grew 4000 likes in only 4 months, using the exact strategy he will teach you in this session.

  • Despite what some experts might say, we give you the TWO irrefutable reasons you should grow your ‘likes’ as strong as possible.
  • ​How to capture and grow different types of ‘hot’ audiences in Facebook and then send ads to your prospects including any email list of clients and prospects that you have.
  • Why a Facebook Ad will work more effectively than just boosting a general Facebook post.
  • How to write a successful ad that will reach hundreds (if not thousands) of potential prospects and get them to like you page and send them Facebook Ads, (using a Facebook budget).

Session #9-How to GROW using Investor Support Services – Part 1

We reveal effective strategies that curb the instance of new managements going straight to your competitors after a property investor has purchased from them. Instead, you’ll learn how to make them come back to you for management.

In this session:

  • Four ways to capture Investor leads directly from sales traffic inquiries.
  • ​How to influence the purchase and type of management you receive from investors so you attract more quality properties to manage.
  • Educating investors on how you can assist them and become their trusted ‘go-to’ expert and consultant right from the sales enquiry and first contact.

Session #10- Winning the DEAL – What to do BEFORE and AFTER the Listing Presentation

Being prepared before and follow up after a listing presentation is just as important as the listing presentation itself if you want to beat your competitors and win the business. In this session:

In this session:

  • ​Know what to do to be in pole position for the business even before you’ve knocked on the door.
  • See examples of a business winning SMS video to build maximum trust
  • ​Learn effective follow-up procedures after the listing appointment.
  • ​​How to use a comparative market analysis to impress and win the business.

Session #11- How to GROW using Investor Support Services – Part 2

Following on from Part One, we reveal effective strategies that curb the instance of new managements going straight to your competitors after a property investor has purchased from them. Instead, you’ll learn how to make them come back to you for management.

In this session:

  • How to use Home Open attendance forms for new business opportunities.
  • How to work Home Opens effectively for growth.
  • Step-by-step strategy on how to work auctions for new PM business.

Session #12- The Steps to Increasing Your Fees Successfully with Current Clients

After 16 years specialising in fee maximisation across Australia, New Zealand, and the USA, Darren gives you the strategies to implement in successfully increasing your fees.

  • The top five stats that must be monitored every month to drive your profit margin.
  • The three categories your clients must be placed into before you can increase fees.
  • What fees to add and increase, and what should be left alone.
  • ​Know the eight effective keys to write an effective fee increase letter.
  • ​The three crucial tools that are placed into your notification letter or email.

Session #13- How to GROW Using Your Business Contacts and Network

New business is all around you. The opportunities are behind every business relationship and connection. In this session we show you how to unlock these doorways of opportunity so you can start working your business connections right away:

  • How to set up effective referral programs with your network and generate a steady supply of network leads.
  • ​How to work your local business networks.
  • ​Effective strategies to visiting local businesses and locating growth opportunities.

Session #14- Dealing with Client Objections when Improving Your Fees with Current Clients

Dealing with objections by clients when you increase your fees is all a part of the process, and in this session, we equip you with what you need for success. From queries to the most difficult and demanding calls you’ll receive, we will give you the right expectations so you can confidently deal with every possible obstacle that might come your way.

  • Understand in reality the small losses that are expected and how easily sustainable they always are.
  • ​Know in reality how many phone calls to expect and what type of objections they might be.
  • ​Learn eleven effective keys when dealing with client objections and get them over the line.

Session #15- How to GROW with Your Neighborhood and Community

New business opportunities are surrounding you in your neighborhood and the local community. In this session, we will unload how to identify these unique doorways for growth.

In this session:

  • How to get involved with school sponsorship and student information sessions to build your profile and influence in your community and become the local expert.
  • ​How to use 'For Lease' signs effectively in your area to attract new business.
  • ​How to use Letterbox drops to generate leads and make the phone ring.

Session #16- The TEN BIG STRATEGIES to GROW – Part One

In his 4 years as a BDM, Deniz Yusuf signed-up over 900 properties and achieved 34 average listings per month (in his final 18 months on the job). Now together with his coaching over Australia, New Zealand, and the USA, Deniz assists his clients collectively to generate over 10,000 leads and more than 300 managements on average per month.

Over 2 expertise packed sessions Deniz will share:

  • Learn unique strategies that are educating owners prior to the listing presentation, closing the time between the first contact and ‘where do I sign?’.
  • ​How to impress your prospects with the ‘wow-factor’ before they’ve even met you so you become the obvious agency of choice – right from the start!
  • ​How to influence your clients on what is the best rental property for them to purchase so you can have more control over the management type you sign-up later.
  • ​Get more acceleration with your social media marketing to prove you’re the market leader and impress your prospects.
  • ​Know how to keep your clients for life with some exclusive tips and generate more business all at the same time.
  • ​Learn how to take your networking to another level and influence local businesses to help you to drive your brand and growth even further.
  • ​View the exact KPI's (Key Performance Indicators) that are benchmarked and used to achieve these results.
  • ​Be exposed to the 10 rent roll growth strategies and secrets Deniz and his clients have leveraged to achieve some of the best rent roll growth results and success in the country. If you just do what successful agencies do, you will enjoy the same results they get.

Session #17- The TEN BIG STRATEGIES to GROW – Part Two

In his 4 years as a BDM, Deniz Yusuf signed-up over 900 properties and achieved 34 average listings per month (in his final 18 months on the job). Now together with his coaching over Australia, New Zealand, and the USA, Deniz assists his clients collectively to generate over 10,000 leads and more than 300 managements on average per month.

Over 2 expertise packed sessions Deniz will share:

  • Learn unique strategies that are educating owners prior to the listing presentation, closing the time between the first contact and ‘where do I sign?’.
  • ​How to impress your prospects with the ‘wow-factor’ before they’ve even met you so you become the obvious agency of choice – right from the start!
  • ​How to influence your clients on what is the best rental property for them to purchase so you can have more control over the management type you sign-up later.
  • ​Get more acceleration with your social media marketing to prove you’re the market leader and impress your prospects.
  • ​Know how to keep your clients for life with some exclusive tips and generate more business all at the same time.
  • ​Learn how to take your networking to another level and influence local businesses to help you to drive your brand and growth even further.
  • ​View the exact KPI's (Key Performance Indicators) that are benchmarked and used to achieve these results.
  • ​Be exposed to the 10 rent roll growth strategies and secrets Deniz and his clients have leveraged to achieve some of the best rent roll growth results and success in the country. If you just do what successful agencies do, you will enjoy the same results they get.

Session #18- Justify Ten Different Fees with Effective Scripts

In this session, we arm you with effective scripts that cover just about every owner fee you may get challenged with. When you know how to justify your fees with conviction and belief then your clients will believe it too – and pay!

Whether it’s new or current business these scripts just work! They will work even better when your competitors charge much less or even nothing at all!

  • Know what is the right hourly rate to apply to some of your fees.
  • ​Fixed fee or hourly rate – what’s right for you?
  • ​How to justify ten different fees charged to owners including the lease renewal fee, monthly admin fee, marketing fee plus many others.
  • ​How to use fees as a disincentive for requests to renovate properties and request duties outside your normal scope.

Session #19- How to Convert Private Owners to Full Management

Converting a Private Owner to full management is always a challenge and in this session, we unlock the secrets to tap into this ready source of a new business all around you. Deniz is one of the few that has successfully converted Private Owners, and in this session, he will teach:

  • How to source Private Owners using Facebook, Tenancy Applications, and more.
  • ​​How to effectively sell your full management services to a private owner that likes to manage their own rental property.
  • ​How to create a useful ‘tool-kit’ to assist and add-value to Private Owners so you become their ‘go-to’ expert.

Session #20- Overcome Common GROWTH Blockages and Fee Mistakes

Darren and Deniz unpack their years of experience and go through all the mistakes and pitfalls they’ve seen that agencies make over and over again costing them a ton of business and fee income never realised. In this session:

  • ​Implement strategies right away to ensure you’re maximised with your growth and fee income.
  • ​Navigate the pitfalls agencies make when it comes to charging fees and the reasons why they lose thousands of dollars in fee income ‘leaks’.
  • ​Learn the common mistakes agencies make that slow, stall, and stop rent roll growth.

Session #21- How to Get Maximum Growth Results using a CRM

To have effective and sustained growth you must also be able to manage your prospective client pipeline. In this session, we reveal what is likely the best Contact Management System (CRM) to use in property management, and how to use it to its full effectiveness so you get maximum growth and results.

  • ​What’s the best CRM to use that’s made for PM business development?
  • ​How to ensure you maximise this CRM and its features.
  • ​See examples of what to send to your prospective clients and keep them informed and in touch.

Session #22- 20 ‘High-Engaging’ Post Methods to GROW Using Facebook

Who says you can’t grow your rent roll using Facebook? Using Facebook effectively for business is NO LONGER an option. You must KNOW HOW to survive. In this session, Deniz shares the strategies he has used since 2010 for social media success. Deniz is one of the very few that knows how to leverage Facebook and make the phone ring! In this session:

  • Know the types of professionals you must be connecting with on Facebook to grow.
  • ​What content (and how often) you need to be posting to build trust with your network.
  • ​Be exposed to over 20 high engagement posts and content types to build your profile and attract new business.

Session #23- How to be Perceived as the Expert and Win the Business

You can get quality fees with new business despite cheaper competitors when you focus on impressing them with service, value, trust, and expertise instead of discounts. In this session, we show you how you can shine and earn more in your marketplace with new business.

  • How to become the expert in your marketplace and be ‘the obvious choice’.
  • ​Why discounting is the most expensive point of difference than all other available points of difference by far!
  • ​How to stand-out and provide value with real points of difference instead of discounting.

Session #24- How to Grow Using an Investor Information Evening

Investor Information Evenings really work when you know how to do it. Deniz and Darren have conducted dozens over many years and know how to work them effectively for growth. In this session we will unpack:

  • How to fill the room with a qualified audience.
  • ​What type of content and teaching to present to your audience.
  • ​How to generate leads and follow-up effectively after the session for growth.
  • ​How to source sponsors and cover your event costs so you don’t pay a cent.

Session #25- How to Grow Your Brand BIG Using e-Newsletters and Articles

E-Newsletters have been used for years and still are quite effective when you use them in conjunction with articles and also in synch with Social Media. Darren has one of the largest databases in Australian real estate with over 30,000 email addresses and sends out over 100,000 emails in any typical month. In this session, Darren shows you what works for him.

  • ​Understand how to write effective articles with highly engaging headlines to grab the attention of your prospects.
  • ​How to drive traffic to your website and boost your effectiveness even further using Facebook, plus also how to be perceived as the expert using your articles.
  • ​The five winning keys to writing an ‘e-newsletter’ that’ll get noticed by your readership.
  • ​The six effective keys to structuring an article that will be read by today’s ‘over busy’ mindset.

Session #26- Eighteen Effective Points of Difference to Win the Business AND Your Fees

When discounting is the most expensive and the most common point of difference out there and yet STILL is the ‘go-to’ when trying to close the deal, we show you 18 effective points of difference that’ll give you a competitive edge so you can win the business AND your fees. Darren has collected these points of difference used effectively by agents from around the country, and delivers them to you in this session:

  • ​Understand how even simple things in your office can be used to impress prospective clients and add value.
  • ​Why discounting is the most expensive point of difference to use (we show you the maths) and how every point of difference we reveal is so much cheaper.
  • ​Know the three things owners care about the most to ensure your points of difference appeal the most and presents the best argument to use you over your competitors.

Session #28- Get your BDM Recruiting Right – the First Time!

When employing a Business Development Manager you must understand they are completely different from a Property Manager. They have completely different attributes, skills, and working profile. Get this aspect wrong and employ the wrong type of person for the role and watch your growth crash and stall, but get it right and watch new business roll-in through the door.

In this session we deliver:

  • What is the ideal type of person to be a great BDM, and what is NOT ideal?
  • ​What attributes and skills make a good BDM, and what interview techniques to use to uncover their real attributes and abilities in the interview room.
  • ​How to set up your BDM marketing profile and marketing platforms ready for launch.

Session #29- Ten Different Highly Engaging Facebook Posts – Growing Your Business with Facebook

There’s no doubt social media has taken over traditional marketing, and the biggest out there is Facebook. It’s only going from strength to strength boasting over 1.8 billion active users. There are few people NOT spending time on Facebook on a daily basis. Therefore you need to know how to engage with your audience effectively, and in this session, we will teach you ten different post types that will engage with your audience, and grow your profile. Darren’s business page on Facebook actively engages with thousands and commonly reaches to over 100,000 people in any 7-day period.

  • ​Learn how Facebook decides what posts will be seen by your audience.
  • ​Why you need to engage to make Facebook work, and the best three ways to do this effectively.
  • ​Know the different post types that will go deep into the news-feeds of your followers, and the ones that won’t.
  • ​Understand how to use video effectively to reach your audience and get their attention among all the news-feed noise.

Session #30- How to Conduct a ‘Really Real’ Listing Presentation

Watch Deniz in a ‘live’ listing presentation with a real client, and then see another expert and critic ‘pull apart’ and examine the session to work out what was effective and what worked. There’s no practice, no staging, and no ‘phone a friend’.

In this session:

  • ​Observe Deniz deal with tough questions and navigate objections and respond to them effectively to bring the client ‘on-side’ and win their trust and business.
  • ​Learn the right techniques to impress a client and persuade them to use your services over your competitors.
  • ​Watch one of Australia’s best BDMs perform the ‘real deal’.

Property Management Nuts & Bolts Topics

Session #31 Different Owner Fees Charged in Australia

Across the states, there are many different fee types charged, some only specific to a certain state. In every case, someone believed they needed to be charged and so the fee was successfully received. Learn all the different fee types and see what can be improved with your fee structure.

  • ​Know 27 fee types charged and what agents are typically getting for them.
  • ​Understand 5 different management fee types charged.
  • ​Know the pros and cons of charging an ‘all-inclusive’ management fee.
  • ​Learn different fees that you may never have heard of before that you could easily be charging.

Session #32- The Warning Signs of Illicit Drug Production in Rental Properties

In this session, we delve into the dark underbelly world of illicit drug production at rental properties. For safety, you need to know the warning signs to watch for so you don’t unknowingly step into danger when conducting inspections.

Know the unique danger and damage issues between methamphetamine and hydroponic marijuana production in rental properties. They both cause huge damage, but one is far deadlier than the other.

The 25 warning signs that you need to be aware of when conducting inspections that could indicate that your tenant is producing illicit drugs at the property.

The 13 different signs neighbours might report that drug production and/or dealing is occurring at your rental property.

  • ​Know 27 fee types charged and what agents are typically getting for them.
  • ​Understand 5 different management fee types charged.
  • ​Know the pros and cons of charging an ‘all-inclusive’ management fee.
  • ​Learn different fees that you may never have heard of before that you could easily be charging.

Session #33- Dealing with Difficult Owners and Avoiding Bad Business

A major cause of burnout is the bad business that we bring into the rent roll all for the sake of ‘growth’. Avoiding bad business is all about growing a quality, profitable rent roll, one that everyone will be happy and proud to work in. It’s what you say ‘no’ to that will determine your rent roll quality success!

  • 10 important criteria you must consider before you bring on new management.
  • ​The 6 irrefutable criteria of a ‘c-class landlord’ and why/how you could be earning around 25% per hour of what you would be with a ‘normal’ or regular management.
  • ​8 totally wrong property types that must be avoided that PMs sign up all the time.
  • ​Tips and keys to predicting bad business and stressful situations before they occur.

Session #34- Mastering your Daily Agenda (Effective Time Management – Part 1)

When you’ve got a ‘million things’ to do, you need to know; what you must do now, in five minutes’ time and what can wait – and then you must get them in the right order! In this session we give you the best 3 PM time management skills ever taught, allowing you to get 2-3 times more done faster and more efficiently than you ever thought possible.

  • How to ‘program’ yourself to become more effective and efficient with your time – even if you’re really bad at it.
  • ​How to use our ‘Daily Task Manager’ effectively for your agenda.
  • ​The power of prioritising your tasks when you’ve got a million things to do.
  • ​Understanding the importance of focus to eliminate mistakes and issues that take 3-4 times more time to fix, than if they were done right the first time.

Session #35- Get Complete Time Control! (Effective Time Management – Part 2)

Here we equip property managers with some of the best time management tips available for everyday property management in the trenches. You won’t find this PM teaching anywhere else!

  • 10 tips to getting more tasks done faster in the office.
  • ​10 ways to eliminate office interruptions so you can get even more done.
  • ​10 tips to being more efficient on the road.
  • ​10 tips for effective appointment control so you stay in control of your agenda.
  • ​10 tips to keeping your workspace organised and efficient, for maximum productivity.

Session #36- Making ‘the PM Ideal Week’ Work for You! (Effective Time Management – Part 3)

The PM offices that master time management have a secret weapon – they all use ‘the ideal week’. Here we teach you how to structure it, what makes it work and the support you need for success.

  • Why batching your tasks gets 2-3 times more done than spreading them through your day.
  • ​Know and control the threats that can stop ‘the ideal week’ dead in its tracks.
  • ​Top tips to making it work for maximum success.
  • ​Examples of how other offices have structured their ‘ideal week’, so you can create yours.
  • ​Get equipped with a template to create your own agenda for time management control and success.

Session #37- How to Deal Effectively with Serial Late Rent Payers! (Zero Tolerance Rent Control – Part 1)

WARNING – these strategies work. You will get complaints from those that don’t want to pay on time!

Developing the zero tolerance mindset, we deliver the very best techniques that deal with your serial late rent offenders head-on to avoid eviction and all of the associated costs and stress they bring. Either they pay on time or the tenancy changes, but do not to accept anything less. These techniques are proven to reduce your late rent list by at least 50% in a matter of weeks.

  • Best tips, and practices that will reduce your late rent list by at least 50% in 6 weeks.
  • ​Get equipped with a template to create your own agenda for time management control and success.
  • ​Why your level of tolerance dictates how long your late rent list will be.

Session #38- Using Rent Control Letters, Scripts, and Tools that Work! (Zero Tolerance Rent Control – Part 2)

WARNING-these tools are ONLY for hardened serial late rent payers!

This session focusses on using tools for effective rent control to counter your serial late rent payers. We supply you with a library of resources and tools that will convince them to pay, on time. We believe that if you’re going to send a letter, an SMS or phone someone who is constantly late in rent, your strategy MUST WORK!

  • Get loaded with nine effective phone scripts to get results.
  • ​Get access to a suite of 12 SMS texts that will make the phone ring.
  • ​Get equipped with 8 zero-tolerance letters that really get the attention of your ‘serial offenders’.
  • ​Access our proven ‘Christmas’ letter, ‘8 reasons why moving house is more expensive than paying rent on time’, and our famous ‘Watch the mailbox…your termination notice is coming’ letters, plus much more.

Session #39- The BIG Ten PM Communication Issues and Complaints (Effective Communication – Part 1)

Property investors have ten things they want their property managers to know. In this session, we reveal what will make them happy and refer their friends – if you take notice of what they really need. We also explore the big ten complaints regarding communication that clients have about property managers and what you can do to avoid them.

  • 10 things Property Owners and Investors want you to know.
  • ​10 BIG Complaints clients have about property managers and what you can do about it!
  • ​Know what the ‘care factor’ is and how you can measure it in staff.
  • ​How to ensure your personal presentation is communicating the right message.
  • ​12 different landlord types and how to effectively communicate with each of them.

Session #40 – Total Communication Works! (Effective Communication – Part 2)

In this session, we get right into tips, tricks, hacks, and all things that will effectively improve your communication with clients and tenants. A great nuts and bolts communication feed for property managers!

  • 19 ‘must-know’ email rules you need to learn and understand to become more effective.
  • ​How to use auto-responders and message-banks effectively to set the right expectations with owners and tenants.
  • 15 unique and different ways to use SMS texts on the job.
  • ​When and how to conduct add-value calls to delight your clients, and what you should discuss that’s highly useful to them.
  • ​When to use the phone, email, and SMS text for different communication situations and when to avoid them.

Session #41- How to NOT GET SUED in PM! Managing Risk in PM – Part 1

We are in a litigation age when someone else is always to blame when something happens. You need to know how to identify and implement strategies to reduce your agency risk and not end up in lengthy, expensive, damaging, and stressful litigation.

  • The history of litigation, and why you’re more of a target in PM than other professions.
  • ​Why lawyers target the property management industry and how you can avoid this.
  • ​What is your ‘duty of care’? Understanding what legal ‘negligence’ is and what you must do to avoid it.
  • ​Knowing what is misleading and deceptive conduct and how it applies to PM.
  • ​Know everyday issues on the job and where you’re at risk.

Session #42- How to NOT GET SUED in PM! Managing Risk in PM – Part 2

Following on from Part One- we now explore in detail the different parts in PM where you’re likely at most risk.

  • Understand the seriousness of ‘Privacy’ and how it must be protected.
  • ​​Know the everyday risks we face on the job in and out of the office.
  • ​​Identify the key areas you may be at risk right now.

Session #43- Repairs to the Max! (Repairs – Part 1)

Repairs can take up to 30% of a PM’s time, so you need to get it right! In this fast-paced session, we inject some fast strategies that’ll get quick and lasting results!

  • ​Get a great list of what is an emergency repair, to give to your tenants and landlords.
  • ​How to set up an effective after-hours policy so PM’s can switch off after-hours and relax.
  • ​Photo time – we share dozens of photos from our repairs library with typical issues PM’s deal with all the time in a visual feast that is sure to spark some great interaction.
  • ​15 big mistakes PMs make when conducting repairs, so you can avoid them.

Session #44- Identifying BIG Repair Issues, Reducing Danger, and Keeping Tenants Safe (Repairs – Part 2)

Delving deeper into repairs and maintenance we deal with big issues that can cause risk and problems for PM’s and their tenants. From safety issues to potential litigation and even problems that can cause death this is a repair risk management session, we access our photo library again in this visual and interactive session.

  • Ten big repair related risks that can cause death and severe injury to a tenant, so you can identify and avoid them
  • ​How to understand the difference between issues like wood rot and termites, salt damp, and water damage, using our photo library.

Session #45- How to Deal Effectively with Tradespeople (Repairs – Part 3)

Delving deeper into repairs and maintenance we deal with big issues that can cause risk and problems for PM’s and their tenants. From safety issues to potential litigation and even problems that can cause death this is a repair risk management session, we access our photo library again in this visual and interactive session.

  • 5 big things tradespeople don’t like about working with PMs that you must know!
  • ​How to effectively deal with the owner saying ‘I want three quotes please’.
  • ​Ten key induction points when starting your relationship with a new tradesperson.
  • ​Using a Tradesperson’s Handbook to induct your tradespeople.
  • ​Hints, tips, and keys that just work!

Session #46- Common PM Inspection Mistakes to Avoid!

Covering all major inspection types, we deliver the mistakes to avoid and the pitfalls to navigate so you don’t have to make them too! Inspections are the main reason you leave the office, and in this session, you’ll learn:

  • Common mistakes when conducting open inspections and private viewings.
  • ​Pitfalls to avoid when conducting the PCR/Ingoing/Entry, Routine, and Final/Bond inspections.
  • ​Issues to be aware of and avoid when outsourcing the different inspection types.

Session #47 -The Warning Signs of Bad Tenants

If everyone applying for a tenancy was a great tenant there’d be no need for effective tenant selection and application processing. This session dives into the warning signs to look out for when processing applications and the subtle signs that your prospective tenants are in fact lying to you and are hiding a devious or poor tenancy past.


  • ​Why your attitude will determine if you see a warning sign, or in fact miss it altogether!
  • ​What to say when you check references, especially when dealing with suspected falsified references.
  • ​View examples of falsified rent ledgers and identification and other useful documentation that exposes hidden poor tenant history.

  • ​The 9 subtle but obvious warning signs of bad tenants to look out for when meeting potential tenants at the application stage.

Session #48- Tenant Induction Success and Adding More Value

Tenant induction success goes beyond the time you spend with the tenant at sign-up. It all starts with the new tenancy confirmation once they’re approved. In this session, we give you extra tips that add value to your induction to ensure that your tenant has a more in-depth understanding and the right expectations from day one.

  • How to create a comprehensive Tenant Handbook covering dozens of issues that can cause conflict.
  • ​50 plus things you can add to a new tenant gift hamper, and how to get the owner to willingly pay for the hamper cost.
  • ​10 top pet guidelines and rules to include in your lease or ‘pet lease’ agreement.
  • ​How to easily create your own tenant induction video using simple software and send this to the tenant before you meet with them.

Session #49- Proactive Strategies – How to Avoid PM Conflict (Conflict Management – Part 1)

A lot of conflict in property management can be avoided altogether once you understand the main causes of over 90% of it. In this session, we reveal our three handbooks structure and equip you with the content pages so that you have all you need to design and write your own to educate and induct your owners, tenants, and tradespeople and avoid conflict altogether.

  • ​Why you need to induct and educate everyone in the PM process, to avoid issues and create the right expectations.
  • ​Get an in-depth look at the Property Owner’s Handbook, Tenant and Tradesperson’s Handbook, and how they can work for you.
  • ​Techniques for induction and education, and even a new point of difference to impress new owners.

Session #50- Re-active Strategies – Dealing with PM Conflict When it Occurs (Conflict Management – Part 2)

Moving away from avoiding conflict strategies, we now focus on how to deal with conflict and issues when they occur. This session is a must for anyone who struggles with effective conflict management, or just wants to improve their skills to ‘put out fires’ quickly.

  • 5 easy steps to diffuse angry calls quickly and effectively.
  • ​12 proven ways to handle complaints successfully.
  • ​How to handle social media complaints and respond in the right way.
  • ​Knowing the different types of issues we commonly get on the job, so you can avoid them.

Session #51- Beating Stress, PM Burnout, and Staying Mentally Healthy

Burnout is overwhelmingly the biggest reason most property managers resign, causing unsustainable industry staff turnover. This session is a must to ensure a long and fulfilled career in property management. In this empowering session you’ll learn:

  • ​The 26 dangerous health side-effects of stress, and why you must reduce your stress levels.
  • ​Top tips to beating procrastination, overcoming worry, and becoming more content.
  • ​7 great tips to switch off after hours so you can come back re-energised for the next business day.
  • ​The 19 characteristics of what the best rental departments do to keep stress levels low.

Session #52- Overcoming Common PM Mistakes and Problems

We learn by our own mistakes, but it’s even better if we can learn from the mistakes of others. This is a good ‘all-rounder’ nuts and bolts session that everyone in PM can learn from.

  • 13 worst habits property managers have, so you can avoid them.
  • ​Top 10 biggest mistakes property managers make across the country.
  • ​Using mistakes and complaints to become the very best PM agency in town.
  • Receive a simple yet effective tool to monitor and leverage your complaints.

Session #53- Reaching the Top 10%- Mastering PM

The very best people in property management all have certain values and skills they have acquired that make them the top 10% of performers in the country. This session delivers the 21 skills, attributes and values you need to develop to join the prestigious ranks of success. If you do what successful PM’s do, you will achieve the success that successful PM’s enjoy, and your clients will refer you more business too!

  • 13 worst habits property managers have, so you can avoid them.
  • ​Top 10 biggest mistakes property managers make across the country.
  • ​Using mistakes and complaints to become the very best PM agency in town.
  • Receive a simple yet effective tool to monitor and leverage your complaints.

Session #54- Managing Extreme PM Danger and Stay Safe!

Dealing with the inherent dangers to property manager safety, we cover the more serious side to staying safe. Every now and again serious safety risks arise. What you do next will determine a safe outcome.

  • The importance of listening to your intuition and identifying well in advance the warning signs of danger.
  • ​20 top tips property managers use to stay safe and alert others when sensing or experiencing danger.
  • ​Ways to get, and stay safe.